Explore how JFS measures success and remains true to our mission of care.
JFS stays accountable to our community with clear goals, regular reviews, and transparent financial information.
HOW WE MEASURE IMPACT: PERFORMANCE & QUALITY INDICATORS
JFS is committed to providing high-quality care and support. We regularly review our work to make sure we are meeting the needs of our clients and community.
We track key performance and quality indicators (PQIs) such as: Program operations, Client records, Risk and safety, Client satisfaction, and Client outcomes.
Our team collects and reviews this information throughout the year. Every quarter, a group of staff, board members, volunteers, and community partners meets to look at the results. Together, we identify what’s working well and where we can improve.
We use what we learn to strengthen our programs, improve services, and better support the people we serve. We also believe in being transparent and sharing our progress with you.
You can view recent PQI reports and our Annual Report below.
FEEDBACK
Tell Us What You Think
We welcome your feedback! If you have thoughts to share about the PQI process or about any of the information you see here, please let us know. Use the feedback box below, and a member of the JFS staff will review. We take general feedback into consideration; if you would like a follow-up, please include your contact information and we’ll reach out as soon as possible.
Please do not include any identifying information about JFS clients in your feedback.
