Performance and Quality Improvement

A note from Anne Danaher, Chief Executive Officer:

JFS has a comprehensive Performance and Quality Improvement (PQI) Plan that includes all programs and management areas. We have a PQI Committee comprised of a variety of stakeholders, including Board members, management, staff members from all levels, representatives from two of our colleague agencies, and client family members. We believe in building our programs and services on evidence-based outcomes and in using this data to make us accountable for successfully serving the community.

Here are some specific GOALS for some key PROGRAMS and our RESULTS against these benchmarks for FY 2015. JFS is proud of these achievements and the PQI Committee is pleased to share this data with our community. If you would like further information on our PQI results, please feel free to contact me via email

Program Goal Results
Anja Rosenberg Kosher Food Pantry Food distribution will increase by 5-7% over the last fiscal year Distribution increased by 10% Exceeded Goal
Mental Health Counseling Records 85% of clinical record files will meet established completion goals 75% of case files met the established goal Goal Not Met
Finance/Agency Management Number of unduplicated mental health clients seen in all programs will remain equal to previous year Number of clients increased 3% Exceeded Goal
Safety Net Services Network (Welfare-to-Work Initiative) Within 30 days of the completion of the Family Development Plan, 75% of clients will have completed one identified activity 100% of clients demonstrated this compliance Exceeded Goal